Shipping & Delivery Policy

We deliver across India through trusted courier partners. If a pincode is not serviceable, we will contact you and fully refund the order.

• Free delivery on orders of ₹3,500 and above (order value after discounts).
• A flat delivery charge of ₹150 applies to orders below ₹3,500.
• All orders are prepaid; Cash on Delivery (COD) is not available.

• Orders are freshly prepared and usually dispatched within 1–3 business days of payment confirmation.
• Delivery typically takes 2–7 business days after dispatch, depending on your location.
• Customised and bulk orders follow the timeline agreed in your confirmed quote.
• During festive seasons, extreme weather or other events beyond our control, deliveries may take longer. We will keep you informed.

Chocolates are temperature-sensitive. We pack every order with care in protective packaging. In very hot weather we may hold dispatch briefly to protect quality, and will inform you if this affects your order. Please refrigerate your chocolates (3–5°C) soon after delivery.

You will receive order confirmation and status updates by email (and SMS/WhatsApp where available). You can also view your orders in My Account.

• Please make sure your address, pincode and phone number are correct. We are not responsible for delays or loss caused by incorrect details.
• Please accept the parcel promptly. Chocolates left uncollected or returned due to an unavailable recipient cannot be refunded; re-delivery may be charged.
• If the outer package looks damaged or tampered with, please note it with the courier and contact us within 24 hours with photos.